Why Organization's Fail

Organization failure begins at the top. Rotary did not stop growing because people were not interested in joining local Rotary clubs. The number of people joining Rotary clubs proves that. It stopped growing because its leaders assumed it was in the business of supplying humanitarian services rather than in the business of creating Rotarians; they were product oriented instead of member oriented.

Red Text Note

==============Red text has a link to a previous Rotatorial or referenced document.==============

Tuesday, February 10, 2015

106 - Marketing Rotary for Non-Professionals - Producing and Capturing Value.

In this series, Rotary refers to the enterprise of Rotary International and The Rotary Foundation.
Please review Marketing Rotary for Non-Professionals 101, 102A, 102B, 103, 104, & 105.

Rotary captures value in the form of dues from Rotary clubs, therefore Rotary clubs must produce something of value for which a few community citizens are willing to exchange value by paying dues and committing time and talent.  To do so, any Marketing Rotary initiative should be designed to assist clubs in determining answers to this question:  Why would a person in any community be interested in joining and paying dues to any Rotary club?

In order to respond appropriately, Rotary and its member clubs must be conscious of basic organization and market fundamentals, some of which are:

·   Rotary clubs are social welfare (civic) organizations, not charitable service organizations.
·   Less than one percent of the people in the world, or any community, is interested in joining a Rotary club, which, by personal selection, makes them an exclusive group.
·  Those who are interested in joining a local club make a commitment involving time, treasure, and/or talent.
·    They, and only they, judge whether or not they are receiving sufficient value in exchange for the commitment they have made.
·   Rotary clubs (and all member-supported organizations) are exclusive; i.e. they exclude everyone that, for whatever reason, is not interested in becoming a member.

In marketing terms, segmenting and recognizing those who may be interested in joining a Rotary club is referred to as identifying target audiences.  The challenge Rotary and its member clubs face is identifying those that may be interested, determining what values they seek, and producing those values.  When identifying and communicating with target audiences, consider that, in North America, most people volunteer to do some type of community service activity.  Even most of the 85% that live above the poverty line contribute something to charitable service organizations.  Confusing exclusivity with elitism and referring to Rotary clubs as 'service' clubs hinders public image initiatives and reinforces the need to re-establish a universally acceptable brand statement and marketing philosophy.

Rotary's strength lies in how much value clubs deliver to the few who choose to join clubs. To meet this challenge, Rotary needs to center on serving its clubs. This requires an extensive internal marketing initiative, consistency in messaging, critical examination of how messaging is delivered, and centering on target audiences - particularly its prime target audience.

Marketing Rotary for Non-Professionals 107 - Rotary's Prime Target Audience